overview

Customer service, IT, and CRM software in the Philippines

i4 Asia Incorporated is a Platinum Partner of Freshworks in the Philippines. Freshworks products helps streamline customer support, sales, marketing, and IT management with easy-to-use solutions, like Freshdesk Omni and Freshservice. It empowers teams to work smarter, engage customers more effectively, and drive growth.

Trusted by Businesses in the Philippines

Freshworkss Products

AI-powered, omnichannel customer service software

IT service desk that's
actually simple.

Frequently Asked Questions

Here are the most frequently asked questions about Freshworks

Is i4 Asia an official Freshworks partner in the Philippines?

Yes. i4 Asia is the first Freshworks partner in the Philippines, working with Freshworks since 2015, and is the only Premier Reseller with the most implementation experience for Freshworks in the country.

What does i4 Asia offer as a Freshworks partner?

As a Freshworks Premier Reseller, i4 Asia provides both Freshworks licensing and full implementation services — including setup, customization, integration, and training — for Freshdesk Omni and Freshservice.

What's the difference between Freshdesk Omni and Freshservice?

Freshdesk Omni is Freshworks' customer service platform, built for handling customer conversations across channels like email, chat, and social media. Freshservice is Freshworks' IT and enterprise service management platform, built for managing IT tickets, assets, and service requests across departments like IT, HR, and Finance. i4 Asia implements either or both, depending on whether you need customer-facing support, internal service management, or both.

Why work with a Freshworks partner instead of buying directly from Freshworks?

Buying directly gives you the software; working with i4 Asia adds configuration, training, and local support built around how your organization actually operates. As the first Freshworks partner in the Philippines since 2015 and Strategic CX Partner of the Year for APMEA, i4 Asia brings implementation experience that a direct license alone doesn't include.

Which Freshworks product is right for my business?

It depends on the problem you're solving: Freshdesk Omni fits organizations focused on customer-facing support across multiple channels, while Freshservice fits organizations managing internal IT and cross-department service requests. Larger, multi-department organizations often benefit from both, implemented together rather than as separate projects.

What factors affect the cost of a Freshworks implementation?

Cost depends on factors like which product (or products) you're implementing, the number of agents or seats, the complexity of workflows and automations needed, integrations with your existing tools, and the level of training required for your team.

WHY i4 ASIA

Why Choose i4 Asia as
your Freshworks Partner
in the Philippines?

i4 Asia is the first partner of Freshworks in the Philippines since 2015.

i4 Asia is the only Premier Reseller and has the most experience with various implementations for Freshworks. Our
customer-centric approach in finding a solution fit and focus on delivering results, helps ensure a successful implementation.

For our Enterprise customers, we provide a dedicated customer success manager to ensure all your needs are promptly
addressed and attended to.

testimonials

what our customers

are saying

i4 Asia and Freshworks are proud to empower businesses around the world to deliver exceptional customer experiences. But don't just take our word for it—hear from the companies that have transformed their workflows and grown their success with service.