Take a fresh approach to customer service
Save time and effort with game-changing AI, the broadest channel coverage, and full customer context—all in a unified workspace. Next stop, unbeatable ROI.
EASY AND FLEXIBLE
Start fast and think big
Meet your customers wherever they are
Drive personalized engagement on all your customers’ preferred channels, from messaging apps like SMS and WhatsApp to social media platforms like Facebook and Instagram to phone, email, and more.
OMNICHANNEL CUSTOMER SERVICE
Solve customer issues at scale
Quickly deploy AI agents that learn from your knowledge sources and go live in minutes—no coding needed! More than basic bots, they engage in natural, free-flowing conversations, deliver 24/7 support in 25+ languages, and bring in human agents as needed.
AI AGENTS
Turn every agent into a star performer
Delivering exceptional service is stress-free for agents with Freddy AI Copilot, an AI-powered assistant that supercharges their efforts, and a unified workspace that brings every customer interaction across every channel into a single view.
EFFICIENT SUPPORT AGENTS
Help leaders make the right decisions
Empower leaders and admins with AI-driven insights and personalized dashboards to quickly spot trends, evaluate performance, and confidently make smart, data-informed decisions.
ACTIONABLE INSIGHTS
POWERFUL CAPABILITIES
A complete solution for customer service teams
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of capabilities enhanced with AI.
PLAYS WELL WITH OTHERS
Out-of-the-box integrations
Our platform includes native integrations for connecting to your favorite tools and critical business apps. No need for costly add-ons.
Why Choose i4 Asia as your Freshworks partner in the Philippines
i4 Asia is the first partner of Freshworks in the Philippines since 2015. We are the only Platinum partner and has the most experience with various implementations for Freshworks.
Trusted by Businesses in the Philippines
Meet with a product consultant to see how Freshdesk can fit your business needs.
AI-powered approach to customer service
See what refreshingly easy, AI-powered solutions can do for your business.